Returns and Refunds

1. RETURNS AND EXCHANGES

We want you to love what you purchase, but if you have question about your order, please contact us on help@anjumkhan.com. 

We have an exchange policy of 7 days from the day of receiving the order. Any purchase can be exchanged for a different size or color (if applicable). In case the size is not available, we shall provide you a store credit valid for six months from the date of issue. Rest assured, if there are any fit issues, we are happy to make adjustments to ensure a better fit. Please notify us with 3 days of receipt of clothes about your intent to exchange or to discuss the necessary alterations.

All orders go through a stringent quality check before shipping. However, in the off chance that you have received a damaged product or not as described, please notify us at help@anjumkhan.com within 3 days of receiving the order with the images of the product received. Please note, unevenness in color & texture of print is not a fault but a beautiful characteristic of natural processes.

Sale Items (If Applicable) 

Only regular priced and regular sale items may be exchanged, unfortunately final sale items cannot be refunded.

*Note: We do not accept refunds or exchanges for any made-to-order and color customized items. 

Request Window: Please contact us at help@anjumkhan.com to initiate an exchange request within 3 days of receiving the item. The goods for exchange must be returned new, and unused, with all the garment tags still attached, with their original packaging. 

We reserve the right to refuse return or exchange that are shipped after 7 days grace period expired or item are not in the same condition as you received them in.

Return and Exchange Process: All tags must be fully attached to return or exchange items. All items should be returned in their original, undamaged packaging. We do not accept returns or exchanges on item that have been worn, altered, washed or damaged in any way. For any exchange, once the original product is received at our office, the product will need to pass our internal QC standards, before any onward process can be initiated.

Exchange Fee: You will be responsible for paying for your own shipping costs for returning or exchanging your item. However, if you need help with return or exchange label, please contact us at help@anjumkhan.com. In this case, if you receive a refund, the cost of return shipping will be deducted from your refund.

2. REFUNDS (if applicable) 

We do not offer refunds on orders due to the time and labor that goes into each product. Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items. The amount will be refunded via the original mode of payment within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Anjum Khan does not assume responsibility for reimbursement or compensation in the event if return package is lost, stolen or mishandled.

2.1 Late Or Missing Refunds (If Applicable) 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If more than 14 business days have passed since we’ve approved your return, please contact us at help@anjumkhan.com.

3. CANCELLATIONS 

To help us prevent any shipping delays and minimize errors, you have 24 hours from the time of placing your order to cancel or make any changes to it. Please email us at help@anjumkhan.com for immediate order assistance. Once the order has shipped, it cannot be cancelled or edited, If your order has been already processed, you'll be covered under our Return Policy.

Unfortunately, we are unable to add items to an existing order, but we welcome you to place a new order for any additional pieces. In case you miss this window, you can easily make a return or exchange.