FREQUENTLY ASKED QUESTIONS

FAQs

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

We offer size exchanges and store credit notes. We do not offer refunds. For returns, please contact us at help@anjumkhan.com. Please note, you will be responsible for paying for your own shipping costs for returning or exchanging your item. However, if you need help with return or exchange label, please contact us at help@anjumkhan.com.In this case, if you receive a refund, the cost of return shipping will be deducted from your refund.

What is your exchange policy?

Exchanges can be made within 7 days of receiving your order. Returns are not accepted after 7 days, and final sale items are not eligible for return or exchange. Please refer to our returns and exchange policy for more details.

When will I get my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team within 24 hours from the time of placing your order. We'll do our best to accommodate your request.

Can I cancel or modify my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Can I exchange an item from my order?

You can! Please note you can only exchange for a new size or color (where applicable) of the same item once. If your order is outside of the return window you will not have the option for an exchange. Make sure to send back your return within 7 - 8 days of receiving your order to avoid being charged and/or to receive your refund.

How do I initiate an exchange request?

For any exchanges, please update us at help@anjumkhan.com and . Your exchange will be shipped as soon as we receive the original product back and you'll receive a shipping confirmation email once your exchange is on the way.

Please note, you will be responsible for paying for your own shipping costs for returning or exchanging your item. However, if you need help with return or exchange label, please contact us at help@anjumkhan.com. In this case, if you receive a refund, the cost of return shipping will be deducted from your refund.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

How much does shipping cost?

We offer free shipping on all domestic orders. Please refer to our shipping policy for more details.

Are taxes included in my order total?

Taxes are calculated based on the items ordered, your shipment destination and the value of your purchase, and are added to your order total in the shopping cart. Taxes are refundable upon return.

Where are your products manufactured?

Our products are manufactured locally in India . We carefully select our fabrics and work closely with our artisans to ensure our products are high quality and a fair value.

Can I order get my order customized?

Yes for Free. For any customization needs, you can always reach out to our Customer team for your perfect fit. Please include your bust, waist, and high hip/low hip measurements with your note and we’ll help be happy to customize the outfit specific to your measurements. 

Got more questions? Feel free to contact us at help@anjumkhan.com.